Terms & Policies

PRIVACY STATEMENT

We respect your privacy! Any and all the information collected on this site will be kept strictly confidential and will not be sold, rented, disclosed, or loaned! Any information you give us will be held with the utmost care and will only be used for internal purposes. If you have any questions, please feel free to call or e-mail us.

TERMS & CONDITIONS

Wreaths Online warrants that goods shipped will conform to the order terms accepted by Wreaths Online and shall be free from defects in material and workmanship. Purchaser's sole remedy in the event of warranty claim shall be either the recovery of the purchase price of the defective product or a substitution of a conforming product, at Wreaths Online option. Without limiting the generality of the foregoing, Wreaths Online shall in no event have any liability for defects in or damage to products in or in connection with which Wreaths Online products are used, down time of any machines or equipment, production delay or stoppages, shipping delays or cancellations, loss of business or profits or any incidental or consequential damages or losses, what so ever. This section sets forth the only warranty applicable to the goods purchased herein: and no other warranty, expressed or implied, including any warranty or merchantability of fitness shall apply to the goods, all such warranties being hereby disclaimed by purchaser.Written notice of any claim for defective or product shortage shall be delivered by purchaser to Wreaths Online within 7 days of receipt of order. In the absence of such notice, purchaser will be deemed to have waived all such claims.

DAMAGE

Claims for damaged merchandise must be reported to the carrier within 24 hours upon receipt of shipment. Upon Carrier notification, hold on to all merchandise, packing material and containers. Once the damaged products are inspected by the Carrier they will issue a damage inspection report which will be forwarded to Wreaths Online. If carrier approves damages a damage claim number will be issued and Wreaths Online will issue you a credit for the approved damage amount, usually in the manner the payment was received.

RETURNS

NON PERISHABLE ITEMS

May be returned for any reason within (10) days of receipt of order provided the items are returned undamaged with the original packing materials and documentation. Returned merchandise is subject to a 25%re-stocking fee. Shipping charges are non-refundable.

FRESH OR PERISHABLE ITEMS

If you have received a defective product, contact Wreaths Online immediately. Upon return of the defective product, we will replace that product or refund your purchase price at Wreaths Online option. Prior approval for returns must be first obtained from us. Credit will not be issued without return authorization.

SHIPPING

UNITED PARCEL SERVICE (UPS)

Standard shipping is via UPS ground. UPS does not guarantee delivery transit times to any address within the 48 continental states. Insurance against loss, damage, or rifling is included at no extra cost up to $100. Time-in-transit notes: On the UPS Thanksgiving holiday, there is no time in transit movement for any packages tendered to UPS.

CANCELLATIONS

Retail orders can be canceled prior to shipment if we receive notice 48 hours before scheduled ship.